POSITION SUMMARY

The Services will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service

PAY TRANSPARENCY/COMPENSATION

Rate of Pay: $24/hr

Paid training for 1.5 weeks at full hourly rate

RESPONSIBILITIES

• Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building
• Recognize and greet Client's senior management when they visit the building
• Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms
• Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
• Manage lines during rush hours by registering parties entering the building using mobile devices
• Handling queries, complaints, and requests via phone, email and general correspondence
• Call tenants to notify them of guest arrivals and to verify authorized guests and visitors
• Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person
• Communicate with tenants to assist with visitor access
• Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building's premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building
• Preprint and organize entry badges/passes for large group events
• Provide clear instructions for entry and ensure understanding of such instructions
• Help guests and visitors with bags and luggage
• Answer questions regarding the building, campus amenities and the surrounding neighborhood
• Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests
• Monitor lobby cleanliness
• Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby
• Manage mail, package, and food deliveries per building protocols
• Conduct customer experience huddles with Client's management personnel
• Enter work orders as authorized by Client's authorized representatives
• Provide additional related services as requested by Client

The position will also include security-related duties and responsibilities, including but not limited to the following:

• Monitor and control access to the building
• Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents
• Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives,
• Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
• Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)
• Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building
• In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate

Qualifications

• 5 years' experience as a concierge professional, receptionist, office assistant, administrative professional, or customer service specialist
• High school diploma or GED
• Associate or bachelor's degree in communications or business preferred
• Active BSIS Guard Card
• Proficient in Microsoft Office suite, including Office and Excel
• Excellent communication skills, both written and verbal
• Active listener
• Organized and resourceful
• Great attention to detail
• Customer-focused with great customer service attitude
• Professional appearance and interpersonal skills
• Adept at prioritizing, scheduling and multitasking
• Ability to handle office equipment, such as computers, telephone systems, and printers

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

• Medical, Vision & Dental Insurance
• Paid Time-Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Insurance: Basic Life & Supplemental Life
• Health & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Personal Development & Learning Opportunities
• On-the-job Training, Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach

Working Conditions

Work is typically based in and around a a busy multi-building environment subject to frequent interruptions.

Physical Requirements

May be required to lift and carry awkward items weighing up to 50 lbs. Requires intermittent running, continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device.