Gender Health Intake Coordinator - 132078
Job Description
UCSD Layoff from Career Appointment: Apply by 9/20/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 10/02/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the supervision of the Gender Health Program Director, the position primarily oversees, provides leadership, and training for all front-end duties such as check in and check out, scheduling, registration, referrals, authorizations, patient administrative messaging, patient forms completion and prior authorization process. Position is responsible for other advanced administrative duties such as templates, office purchases, coaching, as well as new employee onboarding and orientation. The Gender Health Intake Coordinator has oversight over junior counterparts. The Patient Coordinator is responsible for the full range of oversight and training for registration/authorization and administrative messaging/forms and department processes and will be responsible for implementing medical necessity checking and issuing of ABN forms, The Gender Health Intake Coordinator acts as the first line of contact for patient complaints and takes a proactive role in providing excellence in patient experience.
MINIMUM QUALIFICATIONSFour (4) years of appropriate experience in a hospital or ambulatory setting; or an equivalent combination of education and experience.
Previous ambulatory care experience with skill and knowledge of practices in Ambulatory setting.
Experience in referrals and following specific scheduling protocols.
Demonstrated ability to manage interpersonal conflict.
Demonstrated ability to mitigate patient complaints and enhance the patient experience.
Working experience with Microsoft Office Products with demonstrated proficiency.
Knowledge of medical insurance, authorization and referral processes.
Excellent customer service and communication skills.
- Bachelor's degree.
- Experience in an administrative lead role & front office administration.
- Experience with trans and gender diverse communities.
- Experience coordinating with medical and surgical team.
- Knowledge of Epic/Cadence scheduling highly desired.
- Bilingual Spanish/English.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $63,016 - $78,384 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $30.18 - $37.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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