The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

The purpose of Campus Health (CH) is to provide appropriate, affordable, accessible and high quality primary health care to eligible students, and provide a comprehensive disease-prevention and health promotion program in the NC State University community. The major function of the SHS is that of providing outpatient care to the 34,000+ NC State students. Some level of medical care is available 24 hours a day, 7 days a week during the academic year beginning in August and ending in May. Hours of service vary during the summer and during holidays and student breaks.

All of our staff members have standards that guide the work we do everyday: Campus Health Values are Respect, Integrity, Customer Service, Teamwork, and Excellence. We expect our staff to consistently demonstrate these values.

The primary purpose of the Patient Account Representative is being responsible for the billing and collections of patient’s accounts at Campus Health (CH) and providing customer service regarding billing questions.

Duties include: reviewing charges, processing medical insurance claims, and researching unpaid/pending claims. This position will accurately post patient and insurance payments and enter over the counter medicine charges in the Electronic Medical Records (EMR) system at check-out.

The Patient Account Representative will provide excellent customer service answering questions relating to all Student Health Services departments both verbally and in writing, conveying the information in a courteous professional manner according to CH policies & procedures.

This position will provide additional administrative support for CH as needed including but not limited to scheduling medical appointments and the check-in process.

Other duties as assigned.

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

- Medical Billing experience.

- Strong communication and customer service skills.

- Knowledge of medical insurance and terminology.

- Previous experience in a medical office or medical insurance company.

- Experience with Electronic Medical Records.

- Knowledge of ICD-10 & CPT Coding.

N/A

Please include a resume, cover letter and contact information for three professional references., one of which should be a current or most recent supervisor. 

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.