Job Description

IT HELP DESK TECHNICIAN, MIT Federal Credit Union (MITFCU), to provide technical support to end-users within MITFCU; diagnose and resolve technical issues related to hardware, software, and networking; provide remote assistance to users via phone, email, and remote access tools; install, configure, and maintain computer hardware and software; educate users on proper use of computer systems and software; log and track IT incidents, ensuring timely resolution; maintain inventory of IT assets, including hardware and software; create and maintain technical documentation and procedures; coordinate with vendors for hardware and software support; implement security measures to protect computer systems, networks and data and security controls to protect information and prevent unauthorized access to systems and subsystems of the MIT Federal Credit Union.

REQUIRED: High school diploma or equivalent and at least 2 years of computer user support experience, including experience with troubleshooting principles, methodologies, and issue resolution techniques ability to communicate information, ideas, and concepts to members, employees, and staff completely and concisely in both written and verbal formats; exceptional customer service; ability to effectively prioritize and execute tasks a high-pressure environment; ability to work overtime in emergencies, including but not limited to, system failures, power failures, equipment failures, disasters, and equipment or software upgrades; ability to travel to other Credit Union facilities, periodically; complete required BSA/AML training and demonstrate a working knowledge of BSA/AML policies and procedures and implement into daily activities. PREFERRED: Associate degree; experience with reporting software such as Crystal Reports; experience with Financial Services Systems and business functions.
Job #24460-5

9/26/24

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