The Director of Operations, Capacity Management is responsible for the coordination and management of patient throughput, working with multiple disciplines to facilitate hospital operations and provide project management support and analysis for multiple projects. Independently leads Patient Flow projects and initiatives that require multidisciplinary services ensuring seamless integration. Provides support as needed and requested for clinical nursing standards. Responsible for planning and coordinating yearly program plans. Supports programmatic and infrastructure activities. Serve as point of contact for meeting attendees and/or collaborating institutions. Serves as an integral executive-level position in the development of the capacity management strategic plan for Patient Flow. Participates on system-wide committees as assigned. Performs other related functions as required.

Key Responsibilities:
- Develops and implements operational processes to ensure quality patient care across multiple units.
- Participates in the development and implementation of patient care practices which meet internal policy, external regulations, and accepted standards across the continuum of care.
- Partners with leadership across services (e.g., outpatient, children's, cancer center, etc.) to develop and implement policies and procedures for coordination of care for all patient populations.
- Represents nursing units within purview, and/or medical center wide on interdisciplinary committees.
- Addresses a range of patient care topics impacting the medical center and/or health system, such as patient satisfaction levels, quality improvement initiatives, workflow efficiencies and clinical information systems.
- Provides mentorship/leadership to nurse leaders and team members.
- Reviews and approves individual leadership/professional development plans, with succession planning needs in mind.
- Coordinates the resource needs for areas of responsibility, including the review and approval of budgetary recommendations.
- Prepares and reviews variance analyses of budgeted revenues and expenses.
- Promotes an environment for collaborative decision making and shared governance across large departments and/or multiple patient care units.
- Ensures a shared voice in nursing practice and the exchange of ideas to continually improve nursing and patient care outcomes.
- Responsible for employee recruitment, performance evaluation, progressive discipline and staff development.
- Instills strong management practices to create a culture of teamwork, collaboration, and timely achievement of goals and objectives.
- Works with clinical educators and leadership to evaluate core competencies in nursing care for units.
- Collaborates with IT managers to develop and implement new or improved patient care information systems and coordinates efforts across large and/or multiple units.
- Collaborates with subordinate management to recommend and maintain adequate staffing levels, Advises senior leaders of administrative and nursing issues, the needs of individual units, and resolution of these matters.
- Designs and coordinates a patient flow system.
- Works collaboratively with labor relations on bargaining unit issues and contract negotiations at the local level.
- Facilitates and oversees resolution of human resources, labor relations, employee safety and risk management issues.
- Other duties as assigned.

• Bachelor's Degree in Nursing required, and eight or more years of relevant experience.
• Registered Nurse (RN) license issued by the state of California.
• Experience and proven success in hospital operations in a multi-hospital setting, knowledge of appropriate professional standards for the multidisciplinary team.

• Master's Degree in Nursing or relevant area preferred.
• Progressive leadership experience within capacity management.
• Directly relevant experience within a large, complex, academic health system.
• Five or more years of experience involving oversight of capacity management and patient flow across multiple hospitals.
• Certification in relevant area (e.g. CCRN, CNML)
• Current UC San Diego Health nurse leader.

• Must pass a background check.
• Must pass physical, drug screen and TB test.
• Must be able to work various hours and locations based on business needs.