IT@JH Networking, Telecom, & Data Center is seeking an Associate Network Technician. With guidance and direction, diagnose and troubleshoot basic network, device, and data communications problems, install and replace network or other hardware, software and cabling, diagnose basic problems, perform and verify basic switch configuration tasks. May participate and contribute in technical discussions that involve basic infrastructure enhancements. Under guidance, interface with customers to understand their needs and articulate those needs to others. This position is also responsible for the installation, maintenance, ongoing technical support and administration of the organizations network service provision suite to include Data Center networking, workstation networking, wireless networking, videoconference network, audio visual and satellite TV systems.

Specific Duties & Responsibilities

• Assist IT professionals who are responsible for the network of Johns Hopkins.
• Provide customer support for a variety of network related issues.
• Learn Network monitoring.
• Data Center equipment installations/de-installations.
• Network fleet replacement.
• Learn how conduct IT equipment service provision surveys.
• Learn how to provision network services using the conducted surveys.
• Troubleshoot wired and wireless connections, install/upgrade network switches and wireless access point.

Work Location

• 100% onsite. Potential locations: JH East Baltimore Campus, Mount Washington Campus or JHU Homewood Campus.

Special Physical Requirements 

• Standing and or walking for extended periods of time.
• The ability to lift/carry/move equipment up to 20lbs.

• Completion of sophomore year of high school and some high school course work in IT or IT Networking.

• Basic knowledge of IP/MAC Addresses, DHCP.
• Computer experience.
• Technical hand-on training on devices, network and/or wireless technologies.

Classified Title: Office Aide 
Job Posting Title (Working Title): Associate Network Technician   
Role/Level/Range: ATO 37.5/01/OA  
Starting Salary Range: $15.00 - $19.20 HRLY (Commensurate with experience) 
Employee group: Casual / On Call 
Schedule: Varies 
Exempt Status: Non-Exempt 
Location: Mount Washington Campus 
Department name: ​​​​​​​IT@JH Networking, Telecom and Data Ctr  
Personnel area: University Administration