Job Description

Working Title

Position Status

Department

General Summary

Specific Position Duties

• Install, configure, and maintain network hardware such as routers, switches, firewalls, and access points.
• Monitor network performance and security, ensuring systems run optimally with minimal downtime.
• Troubleshoot and resolve network-related issues, including connectivity, bandwidth, and latency concerns.
• Assist in the design and implementation of network infrastructure, including LANs, WANs, and VPNs.
• Maintain and manage network documentation, including IP address allocations, network diagrams, and equipment inventory.
• Collaborate with team members to support software applications, server management, and endpoint devices.
• Perform regular system updates, patches, and backups to safeguard data integrity and security.
• Support end-users with technical issues related to network connectivity and access.
• Stay up-to-date with the latest networking technologies and recommend upgrades or improvements as needed.

Minimum Qualifications

• Experience in a networking or IT support role.
• Ability to lift and move equipment (up to 50 lbs).
• Flexibility to work after hours or on weekends during network upgrades or outages.
• Experience in networking protocols (e.g., TCP/IP, DNS, DHCP) and technologies.
• Hands-on experience with network troubleshooting tools like Wireshark or SolarWinds.
• Strong problem-solving and analytical skills.
• Familiarity with network security best practices.
• Excellent communication and customer service skills.

Preferred Qualifications

• Associate’s degree in Network, Computer Science, Information Technology, or a related field.

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